Focus of Qualification:
This qualification provides you with foundational skills in computer hardware and software, networking, troubleshooting, and providing technical support to end-users.
Types of Roles
- Helpdesk/Service Desk Analyst:Â Providing first-line support, handling basic hardware and software issues, logging tickets, and escalating complex problems.
- Technical Support Technician:Â Troubleshooting software and hardware issues, installing and configuring systems, and providing on-site or remote support.
- Desktop Support Specialist:Â Supporting end-users within an organization, resolving hardware, software, and network issues.
- IT Support Assistant:Â Entry-level role assisting more experienced technicians, gaining hands-on experience.
South Africa Specific Considerations:
- Growing IT sector:Â South Africa’s developing technology sector provides opportunities in various industries.
- Demand for entry-level IT support:Â Many companies need skilled individuals for front-line support roles.
- Focus on Skills Development:Â Employers look for technical proficiency as well as good customer service and communication skills.
Potential Job Titles:
- Helpdesk Technician
- IT Support Technician
- Junior IT Support Specialist
- Service Desk Analyst
- Technical Support Assistant
Organizations to Target:
- Small and Medium-sized Businesses (SMEs):Â SMEs frequently need IT support but may not have large in-house IT teams.
- Call Centers:Â Often require technical support staff for their internal operations and client projects.
- IT Service Providers:Â Companies specializing in providing IT support to other businesses are a great entry point.
- Corporations:Â Large corporations with internal IT departments may have junior support positions.
- Schools and Educational Institutions:Â Providing technical support for students, staff, and computer systems.
