Higher Certificate in ICT in User Support | UMP

APS Required

| points


1 year(s)







  • Minimum APS: 20 with Mathematics or 22 with Mathematical Literacy
  • English (Home or First Additional Language) Level 4
  • Mathematics Level 2
  • Mathematical Literacy Level 4
  • Any other three content subject level 2
  • Diploma and/or Higher Certificate endorsement

National Certificate (Vocational)

  • Applicants must have completed an NCV level 4 in Information Technology and/or a Computer Science/Studies discipline

Career Prospects

Focus of Qualification:

This qualification provides you with foundational skills in computer hardware and software, networking, troubleshooting, and providing technical support to end-users.

Types of Roles

  • Helpdesk/Service Desk Analyst: Providing first-line support, handling basic hardware and software issues, logging tickets, and escalating complex problems.
  • Technical Support Technician: Troubleshooting software and hardware issues, installing and configuring systems, and providing on-site or remote support.
  • Desktop Support Specialist: Supporting end-users within an organization, resolving hardware, software, and network issues.
  • IT Support Assistant: Entry-level role assisting more experienced technicians, gaining hands-on experience.

South Africa Specific Considerations:

  • Growing IT sector: South Africa’s developing technology sector provides opportunities in various industries.
  • Demand for entry-level IT support: Many companies need skilled individuals for front-line support roles.
  • Focus on Skills Development: Employers look for technical proficiency as well as good customer service and communication skills.

Potential Job Titles:

  • Helpdesk Technician
  • IT Support Technician
  • Junior IT Support Specialist
  • Service Desk Analyst
  • Technical Support Assistant

Organizations to Target:

  • Small and Medium-sized Businesses (SMEs): SMEs frequently need IT support but may not have large in-house IT teams.
  • Call Centers: Often require technical support staff for their internal operations and client projects.
  • IT Service Providers: Companies specializing in providing IT support to other businesses are a great entry point.
  • Corporations: Large corporations with internal IT departments may have junior support positions.
  • Schools and Educational Institutions: Providing technical support for students, staff, and computer systems.
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