Diploma in Information and Communications Technology in Support Services | WSU

APS Required

| | | points

Duration

3 year(s)

Type

Diploma

Delivery

Full-time

Requirements

Main stream

  • 4 (50-59%) for English as a Home Language or First Additional Language.
  • 3 (40-49%) for Mathematics or 5 (60 – 69%) for Mathematics Literacy.
  • 22 points (with Mathematics) or 24 points (with Mathematics Literacy)

Extended stream
As for main-stream with provision that applicants who have an NSC achievement rating one level below the required levels as
mentioned above, i.e. in ONE of the two subjects (Mathematics /Mathematics Literacy, or English as a Home Language or First
Additional Language) mentioned above will be considered for admission into extended programme.

18 points (with Mathematics) or 20 points (with Mathematics Literacy)

Career Prospects

  • IT Support Technician
    Provide technical support for hardware, software, and network issues, troubleshooting problems and assisting users with IT-related queries. IT support technicians work in corporate IT departments, schools, and IT service companies.
  • Help Desk Analyst
    Serve as the first point of contact for users experiencing technical difficulties, resolving issues or escalating them to specialised teams. Help desk analysts work in IT support centres, businesses, and government institutions.
  • Systems Support Specialist
    Maintain and monitor IT systems to ensure they run efficiently, performing upgrades, patches, and routine maintenance. Systems support specialists are employed in corporate IT environments, hospitals, and educational institutions.
  • Desktop Support Technician
    Install, configure, and troubleshoot desktops, laptops, and peripherals, providing on-site support for users. Desktop support technicians work in industries such as finance, healthcare, and education.
  • Technical Support Consultant
    Offer advanced technical solutions and support for software and hardware products to clients, ensuring system optimisation. Technical support consultants are employed by tech companies, service providers, and consultancies.

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