The Diploma in Information and Communications Technology in Support Services at Walter Sisulu University is a three-year qualification at the Buffalo City campus that trains graduates to identify and design cost-effective ICT solutions for user needs, maintain ICT equipment, manage IT help desks and call centres, and deliver effective technical support. The programme's knowledge and skills are aligned with industry certifications in IT service management and IT governance, providing pathways into information systems management, auditing, and security. As South Africa accelerates digital government and enterprise transformation, qualified ICT support professionals are in growing demand across all sectors.
English Home Language or English First Additional Language: 50–59% (Level 4)
Mathematics: 40–49% (Level 3) OR Mathematical Literacy: 60–69% (Level 5)
APS: 22 (with Mathematics) or 24 (with Mathematical Literacy)
IT Support Technician (Helpdesk) – Provide first- and second-line technical support for hardware, software, and connectivity issues in corporate IT departments, schools, hospitals, or government offices.
IT Service Desk Manager – Lead a team of support technicians, manage SLA performance, and coordinate IT incident resolution for large organisations using ITSM platforms such as ServiceNow.
Systems Administrator – Install, configure, and maintain servers, operating systems, and enterprise software platforms in corporate, government, or cloud-hosted environments.
IT Governance and Compliance Analyst – Assess ICT controls, policies, and procedures for alignment with COBIT, ISO 27001, and government IT governance frameworks such as GITOC.
Information Systems Auditor – Evaluate the integrity, security, and reliability of information systems for internal audit departments, the Auditor-General’s office, or ICT audit consulting firms.
