The Diploma in Contact Centre Management at TUT prepares students for leadership and operational roles in South Africa's large and growing contact centre industry — one of the country's significant employers, particularly in Johannesburg, Cape Town, and Durban. Students develop skills in customer service management, contact centre technology, workforce management, quality assurance, and leadership — competencies required by financial services, telecommunications, retail, and government contact centres. South Africa is also a growing destination for international BPO operations, creating additional demand for well-qualified contact centre professionals. Cooperative education provides practical exposure in live contact centre environments.
English Home Language or English First Additional Language: Level 4
Mathematics or Technical Mathematics or Mathematical Literacy: Level 3
APS: 24
