Amazon 2024 Cloud Support Associate Internship

Are you ready to embark on a transformative journey into the world of cloud computing? Amazon Web Services (AWS), the leader and forerunner in cloud technology, invites you to join their 2024 Cloud Support Associate Internship in Cape Town, South Africa. This internship provides a unique opportunity to work at the forefront of transformative cloud technology, assisting global companies and developers in running their mission-critical applications.

About AWS and the Internship:

As a member of the AWS support team, you’ll play a crucial role as the ‘cloud ambassador,’ supporting customers in utilizing a growing set of services and features to optimize their product and support investment. This internship is an opportunity to interact with a global team of professionals, gain hands-on experience with cutting-edge cloud services, and contribute to the success of AWS as a leading technology organization.

Key Responsibilities:

  • Learn and use groundbreaking cloud technologies.
  • Apply advanced troubleshooting techniques to provide unique solutions to customers.
  • Interact with leading engineers around the world.
  • Partner with AWS teams to reproduce and resolve customer issues.
  • Drive customer communication during critical events.
  • Work on critical, complex customer problems spanning multiple AWS services.
  • Write tutorials, how-to videos, and technical articles for the developer community.

Why AWS Support?

  • This is a customer support role in the Cloud, providing an immersive experience in the world of cloud computing.
  • Support engineers are responsible for solving customer cases through various contact channels, applying troubleshooting techniques to provide solutions.
  • Opportunities for skill development, advancement, and participation in initiatives to enhance support-related processes.
  • A follow-the-sun model ensures no after-hours on-call or mandated overtime.


Basic Qualifications:

  • Available for a start date in February 2024 for a minimum duration of 6 months.
  • Currently in the final year of studies in computer science, computer engineering, information technology, or related fields.
  • Experience with at least one functional scripting language (e.g., Perl, Python, Ruby, shell scripting).
  • Knowledge of system, network, and OS.

Preferred Qualifications:

  • Knowledge of internet fundamentals and cloud computing concepts.
  • Familiarity with Database, Storage, & Big Data concepts.
  • Experience with troubleshooting Networks (e.g., TCP/IP, DNS, routing, switching, firewalls, LAN/WAN, traceroute, iperf, dig, cURL, or related).
  • Comfortable working in a Linux/Unix environment.

Application Process:

  • If you’re seeking a start date in February 2024 and are in your final year of studies, this internship could be your gateway to a successful career in cloud technology.
  • AWS is interested in your existing skills and knowledge, promoting a culture of continuous learning and development.
  • The selection process typically takes a few weeks, with no after-hours on-call or mandated overtime in the role.
  • Apply now and be part of the AWS mission to shape the future of cloud computing!
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