The Higher Certificate in ICT in User Support at the University of Mpumalanga is a one-year qualification that trains students to provide first-line technical support, troubleshoot hardware and software issues, and assist end-users within organisational IT environments. Students develop skills in desktop support, network basics, operating systems, and ICT customer service, preparing them to fill entry-level IT support roles in South Africa's rapidly digitalising economy. As organisations across Mpumalanga and South Africa invest in digital infrastructure, helpdesk and user support technicians are in sustained demand across government, education, mining, retail, and financial services sectors. The qualification can serve as a foundation for further ICT study including the Diploma in ICT in Applications Development.
English (Home or First Additional Language): Level 4 (50-59%)
Mathematics: Level 2 (30-39%) or Mathematical Literacy: Level 4 (50-59%)
Any three other Content Subjects: Level 2 (30-39%)
APS: 20 with Mathematics or 22 with Mathematical Literacy
